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"Learn to respond with hope rather than fear. Allow people to express how they are feeling without judgment or criticism. Sometimes people just want and need to feel heard and validated, even when we do not understand or agree"
~Angel Prater
Service Provider Individualized Recovery Intensive Training (SPIRIT) program
"Sometimes, we'll have callers that realize, wow - maybe I could do this," said the Warmline director, Angel Moore. "So they get in contact with the mental health organization in their area and work to set up a call center."
"Putting too much emphasis on labels can be harmful, since everyone has lived with trauma or big, difficult emotions"
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